Collections Team Leader call center - Full bilingual (ESP/EN)

Collections Team Leader call center
Location: Santo Domingo, Rep. Dom.
Full bilingual (ESP/EN)
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In charge of training, assigning, coaching employees; communicating job expectations; planning, monitoring, appraising, and enforcing policies and procedures.
Achieves collections objectives by contributing collections information and recommendations to
strategic plans and reviews; preparing and completing action plans; implementing production,
productivity, quality, and customer-service standards; resolving problems; completing audits;
determining system improvements; implementing change.