Vacancy: QA Jr (Tech Support)

Vacancy: QA Jr (Tech Support)

This position will be part of the Sales Support Resource Center providing end

user application support for several web-based applications via phone, email,

chat, and chatter. 

Candidate will work in a fast paced, multi-tasking

environment supporting sales teams across the world. The candidate will be

responsible for researching issues and reporting any problems, updating and

closing of open issues from Trouble Ticket systems and communicating back to

the end user. 

Key Responsibilities

Includes the following, other responsibilities may be assigned.

- Be the liaison between the end user and production support/IT teams,

reporting any problems, updating and closing of open issues from Trouble

Ticket systems. 

- Customer interactions must be handled effectively, professionally, and

respectfully. 

- Agent must be able to gauge the customer's technical ability and

communicate with them in appropriate technical or non-technical language.

The position requires basic technical knowledge to understand

how best to coordinate assistance with appropriate HelpDesk staff. Customer

service training and/or experience are extremely beneficial.

Just Apply: hr@newtechsa.com